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Cable One Complaint - and bad service
Cable One Complaint

Cable One Complaint

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and bad service


Having trouble with my internet service I called to get the new higher speed - 50 Mbps. I got a lot of run around because they were trying to push me into a bundle package they would put me under a 2 year contract and increased rates for the second year. I declined and they finally said they would give me the new higher speed internet on a one year contract. They also put my cable tv service under that contract when I told them it was only for the internet. My service is much worse than before I got the new modem. I have called numerous times to get it fixed, today I was told it was a problem with internal wiring. They sent a tech out today, he said he didn't know what the problem was but that it was not the internal wiring. He also told me that you cannot get 50 Mbps when using laptops. They never told me that before I accepted the one year contract. We only use laptops, so I would have stayed with what we already had. I will be filing a complaint with the BBB, and seeking a resolution via a lawyer or consumer protection agency.


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Comments


ruoffsw says: (6 years ago)
 0
I have the same exact problem - had 5mbps and switched to 50mbps because of a bundle deal. Now the internet drops its connection every 10 minutes or so and reconnects in about a minute. So frustrating especially when I am working from home and lose my VPN connection 5 times an hour.



ruoffsw says: (6 years ago)
 0
I have the same exact problem - had 5mbps and switched to 50mbps because of a bundle deal. Now the internet drops its connection every 10 minutes or so and reconnects in about a minute. So frustrating especially when I am working from home and lose my VPN connection 5 times an hour.




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