Cable One Support Tickets All Reviews

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Cable One Reviews

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  • Paperless Billing



    We changed to paperless billing in October 2014. We were waiting for a November bill which we never received. I paid anyway. I kept checking on line and I could not access ANY of my prior bills nor any new bills. I paid anyway to avoid a late payment fee. In late December I finally was able to find a bill on line for double my normal bill because I had MISSED Novembers payment. Not true. The November money was with drawn from my account Plus I had a late payment fee of $8.00. I was still not able to access my billing account on line. I finally spent several hours chatting on line... More...
    (Cable TV)
  • cable one phone service



    I have not been getting phone calls intermittently. very disturbing because important calls not coming through. They said I have to actually name 3 calls within the last 24 hours up to the minute to get help. I told them it was intermittent. 3 people compiaining they can't get me on the phone within last 2 weeks. They can't help me. I had quest before and no problems. Paying the regular fee now and a lot and can't get out of the contract for a year and no one is helping me. More...
    (Cable TV)
  • CableOne



    The customer service received was horrible. The first day of service, the cable was skipping and the phone was in and out. The representative that provided the service said that she would include some free movie channels which in fact didn't happen. Every person we talked to was completely rude and uncaring. We are new to this company and very taken aback. Will NEVER use them again. More...
    (Cable TV)
  • Un-bundled cable Charging



    I wanted to disconnect my Internet service from my cable TV. Good luck. In an attempt to lower my $165/mo cable bill, I planned to move Internet service to ATT and at the same time drop my deluxe cable to their 'standard' service. Of course, the rate goes up, but I still save money. But the real kicker in all this, is they want to charge me $23/mo (double)for the rental of a DVR box that I have already paid for (at the rate of $12x24 mos) well over 2 years ago, and continue to pay for today. So far, I have paid enough in rent in the 5 years I've had it, to buy two of... More...
    (Cable TV)
  • Phone Service Options



    Have the economy package - don't require any services in that package beyond the phone access itself; however, I do require Caller ID - I understand this is not an option; that I must purchase a much more expensive package with the additional services I do not require just to have Caller ID. Do the math, it's less expensive for me to return to Qwest for basic service w/Caller ID than to purchase the only option you provide - A response is requested; however, if there are no additional options, then I must cancel service that we have had for many years. More...
    (Miscellaneous)


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